after being told they dont ship your order until the company has 200-250 orders to ship i expressed concern for why they charge for shipping and how they can ensure a 'ship by date' -- i was replied to by an agent (aditi sagar) who accused me of doing this with all my online purchases to get free product, called me SAD for doing it, and then issued me a refund i NEVER asked for.I never wanted nor asked for a refund, just my package to be shipped, and this is what i was told.
horrible customer service and shipping protocols.dont waste your money, youll wait about a month to get your order anyway - go to eye buy direct or zenni...
More Review Details
- Reason of review:
- Order processing issue
- Product or service
- Review category
- Eye and Ear Care
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